Out with the old, and in with the new!  Our e-bill site has been upgraded to…SmartHub!  Access it via your computer using the “Pay My Bill” button, or download the app for free from your tablet or smartphone.

For existing e-bill users, your login and password information remains unchanged from our e-bill system, so you can use the same information to access the SmartHub system, whether it be from the web or a mobile device.

SmartHub delivers account information and mobile payments in a secure environment, and allows you to view your data and manage your account right from your mobile device or PC!

We are recognizing April 18 as National Lineman Appreciation Day.  Remember to thank your local linemen for keeping your lights on!  #ThankaLineman

Also, in observance of Good Friday, our Baudette and Littlefork offices will be closed on Friday, April 18, 2014.  Normal office hours will resume on Monday, April 21.

New Payment Card Industry (PCI) regulations designed to protect consumers have caused North Star Electric to change the way we take payments.  To help protect your financial information, all calls made to our office to make a payment over the phone will now be directed to the Secure Pay payment line to use an automated voice response system.  The new Secure Pay phone number is 1-855-874-5354, and may be accessed 24 hours a day, 7 days a week.

Mark your calendars!  These North Star events are quickly approaching:

June 19:  Littlefork Member Appreciation Open House

June 20:  Baudette Member Appreciation Open House

June 24-26:  North Dakota Power Plant Tour

North Star welcomes Brittany Hanson, our newly hired Administrative Assistant/Billing Clerk.  She began working at our Baudette office in late February, and we are happy to have her here!  Please join us in giving her a warm welcome!

Power is nearly restored into the International Falls substation.  It should be back online right around noon today.  If you are still without power at 12:15, please call our office at 888-668-8243 or 218-634-2603, so we can determine if there are any individual outages.  Thank you for your patience and cooperation!

The Minnkota outage is affecting members in an area from a few miles west of Pelland Junction to Rainy Lake and south to a few miles beyond Ericsburg.  The crews have located the problem with a broken insulator near the Rat Root Road and estimate that power should be restored in a few hours, hopefully by noon.  North Star Electric Cooperative thanks you for your patience and understanding!

OUTAGE UPDATE

The problem has been narrowed down to somewhere around International Falls, but the cause is still unknown.  Members in the Kabetogama area should have power now.  Members around International Falls do not. Stay tuned for updates.

Minnkota Power Cooperative is experiencing an outage, and until the problem is located, we have no estimate of the length of this power outage.  Please check back to this site or to our Facebook page at www.facebook.com/NorthStarElectric for updates.

North Star Electric is asking its members to help join the fight against onerous proposed carbon regulations.  Please click here to read more information on the proposed Greenhouse Gas (GHG) emissions rule, and then go to action.coop to sign up, make a comment, and learn more.