ACH (automated clearing house)—Direct Payment from Bank Account

Now that you no longer have to read your own meter(s), what could be easier for you than having your electric bill paid automatically from your bank account on the due date every month? You can quit worrying about it getting to us before a late fee is added. You can save about $5 per year on postage. This service is free. You will continue to receive your monthly statement showing how much will be taken out of your account. We have been successfully offering this service for years, and now that the readings are automatic, maybe it’s time to make it even more convenient! Click here for the form to sign up!

SmartHub® gives you access to account information and sends you complimentary emails when your bill has been calculated, which will be days before it shows up in the mail. You can still receive a paper copy, or choose the green method–paperless.

Payment Centers

In addition to ACH and mailing your electric bill payment in the envelope provided, you have the choice of delivering the payment in person to either our Baudette or Littlefork office. You may pay your electric bill to any teller at the Warroad Security State Bank, TruStar in Big Falls or Littlefork, Bremer Bank in International Falls, or any of the banks in Baudette.

AMR Readings

We can only read your meter(s) if there is power to it, so if you shut off a breaker, you shut off our access. We would appreciate knowing if you have done this so we can properly estimate your usage.

Payment Due Date

You should receive your monthly billing after the 7th of each month. The bill due date is  the 20th of the month.  You will have until the 20th of the month to pay without penalty. Payments must be postmarked by the due date to avoid late fees or charges. If your payment is late, a 1.5% late fee is automatically added to your account. If you still carry all or a portion of this amount on your bill on the following month, another 1.5% late payment fee will be added in addition to a $5.00 late notice fee. The collection trip fee is $75.00, and the reconnect fee is $75.00 ($150.00 if after hours).  If you should experience payment difficulties, please contact us for help at 1-888-258-2008. We will do our best to work with you.

Budget Billing

Are the seasonal swings in your electric bill hard on your budget? If you would like to pay a set amount each month, please contact us to sign up for budget billing. The bills sent out from July through May are all at a flat amount, and the June bill reconciles the estimated bill amounts with the actual. This works very well with ACH, the automatic payment of your electric bill from your bank account. If you would like information, please contact Pat at patsynsec@wiktel.com, or at 218-634-2202.

Basic Service Fee

The basic service fee is a monthly charge designed to cover, in part, the fixed cost of making electric service available to our members. The monthly basic service fee is determined by your cooperative’s investment in system facilities, as well as some operations and maintenance costs.  Thus, even if a member uses no electricity, North Star Electric still incurs costs related to maintaining facilities (lines, service drops, transformers, meters, right-of-way, etc.) necessary to supply service.

Metering Information

When an “S” appears at the end of the meter number, the usage on that meter is subtracted from the main meter to determine the non-off-peak usage.

Explaination of Terms

  • kWh is the basic measure of electric energy use. For example, one kilowatt hour (kWh) of energy is required to operate a 100 watt bulb for 10 hours or a 1500 watt space heater for 40 minutes.
  • Operation Roundup is a voluntary program for members to round up their bill to the next whole dollar. The donated money is placed in a trust fund and distributed to local charitable organizations by a board representing North Star’s area.
  • Budget Billing averages your amount due so you pay the same amount every month except June.
  • Off Peak Load Control Info helps you determine if your heat is being controlled by checking our website.

Electric Heat Sales Tax Exemption

An electric heat sales tax exemption is available to any Minnesotan whose primary heating source is electric. Please call 1-888-634-2202 for more information.

In Case of an Outage

If you are without power, please check your fuses or circut breakers inside and on the pole before calling. If possible, check to see if your neighbors have power.  After hours outage reporting should be directed to (218) 634-2603 or 1-888-668-8243.